Cardio

Cancellation Policy

Booking and Scheduling: -All classes must be booked in advance through our online booking system. Bookings via WhatsApp, phone calls, or in-person will not be accepted. -You will receive a confirmation message upon successful booking through the online system. Cancellations and Rescheduling: -Cancellations or rescheduling must be made at least 12 hours before the class start time through the online booking system. -No-Show Policy: If you do not cancel within the notice period and do not attend the class, the session will be deducted from your subscription. -You can reschedule a class within the notice period without penalty through the online booking system. Missed Classes Due to Illness: -Notification: If you are unable to attend a class due to illness, please notify us as soon as possible via WhatsApp. Extension Policy: -For 30-day subscriptions, you may be eligible for a one-time extension of up to 7 days per month if you miss classes due to illness, provided you notify us. -For 3-month subscriptions, you may be eligible for an extension of up to 7 days per quarter. -A medical certificate may be requested for extensions longer than one week. Class Cancellations by Bloemphysio Fitness: -If we need to cancel a class, we will notify you at least 12 hours in advance when possible. -You will receive a credit for the cancelled class that can be used for a future booking within your subscription period. Refunds: -Non-Refundable: Subscriptions and class passes are generally non-refundable. -Special Cases: Refund requests due to extenuating circumstances (e.g., relocation, medical reasons) will be reviewed by management. General Rules: -Timeliness: Please arrive at least 5 minutes before the class start time. -Dress Code: Appropriate fitness attire is required for all classes. -Conduct: Respectful and courteous behaviour is expected at all times. Disruptive behaviour may result in being asked to leave the class. Communication: -Contact: Please contact us via WhatsApp at 0761511335 for subscription cancellations and queries. Age Restrictions: -Pilates and Yoga: No participants under 16 years old. -Rebounding and Zumba: Child-friendly and suitable for participants under 16. Spectators: -No Spectators: For the comfort and focus of all participants, spectators are not allowed during classes. Food and Beverages: -Policy: No outside food or beverages are allowed in the studio. This includes bringing personal mugs, coffee, etc.

Contact Details

• 24b Faan Ferreira Avenue, Spitskop Small Holdings, Bloemfontein, South Africa

  0833966230

  fitness@bloemphysio.co.za